Experience Design
Make complexity feel simple.
01 · WHAT IT IS
We make the complex feel obvious.
Great experience design isn’t decoration — it’s the difference between a product people tolerate and one they trust.
Every business is complex — regulation, workflows, permissions, integrations, legacy systems. Customers shouldn’t have to understand any of it. Good experience design absorbs that complexity and surfaces only what people need, when they need it. The result isn’t a simpler business — it’s a simpler experience.
02 · The Outcomes
What it changes
What changes when the interface finally gets out of the way.
Great digital products shouldn't require training or lengthy documentation. We design experiences that feel intuitive from the first interaction, helping people achieve their goals with confidence instead of frustration.
Every product has complexity behind the scenes. Our job is to organise it in a way that feels simple, logical and effortless for the people using it every day.
Good design doesn't stop at beautiful screens. We create experiences that solve real problems, support business goals and give development teams the clarity they need to build with confidence.
Clearer user journeys reduce friction, improve task completion and help people find what they need without unnecessary support. Better experiences don't just make users happier—they reduce the burden on your team too.
03 · What's included
Everything you need to turn complexity into clarity.
- 01
UX Research
Understanding the people and the tasks they’re here to do.
- 02
Information Architecture
Structure that matches how people actually think.
- 03
Interaction Design
Flows that feel obvious the first time.
- 04
UI Design
Interfaces that are clear, consistent and on-brand.
- 05
Design Systems
Reusable components that keep every screen coherent.
- 06
Prototyping
Testable, clickable versions before any code.
- 07
Usability Testing
Evidence that it works, from real users.
- 08
Design–Dev Handover
Specs and assets engineering can build from directly.
04 · What we do, we do really well
Who it's for
- 01
Teams
Whose product works but takes explaining before anyone can use it.
UX research · IA · Interaction design
- 02
Organisations
With a complex back end and customers who shouldn't have to feel it.
IA · UI design · Usability testing
- 03
Product Owners
Whose designs keep getting compromised between Figma and production.
Design systems · Prototyping · Handover
- 04
Agencies
Who need product-grade UX to sit behind their creative work.
UX research · UI design · Design systems
- 05
Anyone
Whose support queue is really a design brief in disguise.
UX research · Usability testing
““Department Six has been a standout partner for us...
across multiple projects, excelling in brand strategy, UX/UI, and WebFlow development. They translate complex strategic thinking into clear, captivating creative work with extraordinary speed and care. Collaborating with their team is effortless, sharp, and genuinely brings every vision to life.”
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Coming soon05 · HOW IDEAS COME TO LIFE
A process built for craft.
Every screen starts with the people using it — and the tasks they came to complete.
- 01
Research
We learn how people think, and where today's product gets in their way.
- 02
Structure
We shape the flows and architecture so the hard parts stay hidden.
- 03
Design
We craft clear, on-brand interfaces and a system to keep them consistent.
- 04
Validate
We test with real users and hand over specs engineering can build from.
- 05
Support the build
Through to launch, checking fidelity.
06 · One department
Built to stand alone. Better together.
Experience Design connects every discipline — and every one of them shapes the final experience.
Strategy
Find the opportunity before building.
Experience Design
Turn complexity into intuitive experiences.
Growth
Improve conversion through continuous optimisation.
04Brand
Build credibility people remember.
05Engineering
Build digital experiences that scale.
06Service Design
Add moments that create engagement.
Tell us what's on your mind.
If your product needs explaining before people can use it, that's a design problem worth a conversation.
Common questions
No at all! We design websites, customer portals, internal systems, mobile apps and enterprise platforms. If people interact with it digitally, we can help make that experience more intuitive... and delightful.
We love a design system. We can happily work within your existing design language, refine it where needed or create a scalable design system if one doesn't already exist. The goal is consistency, not starting over.
Yes. User testing is a valuable way to validate ideas before development, uncover usability issues early and build confidence that the experience works for the people it's designed for.
Accessibility is considered throughout the design process—not added as an afterthought. We design with recognised best practices in mind to create experiences that are usable, inclusive and easy to navigate. In regulated sectors it's increasingly a requirement rather than a nice-to-have.
Yes. We regularly collaborate with internal designers, product managers and development teams. Whether you need additional capacity, specialist UX expertise or strategic direction, we integrate into the way your team already works.